Shipping

How long will it take to get my order?

All new orders are fulfilled and shipped to you as quickly as possible. We offer a flat rate shipping fee of $5.95, and orders over $50 are eligible for free shipping. Delivery time may vary depending on your location, but orders are typically processed in 3-5 business days.

The option to pickup locally in Wisconsin Rapids, WI or Eau Claire, WI will be available at check out for no charge.  Once an order is placed and processed, we will call you to schedule a pickup time within 3-5 business days.

Do you ship internationally?

Sorry, at this time we do not ship internationally. 😔

Payment

What payment methods are available?

We accept all major credit cards as well as Apple Pay, Google Pay, and PayPal.

Is checking out on this website safe?

Yes! We use a secure payment processor just like all other major e-commerce options. Security is very important to us.

My payment keeps failing. What do I do?

Hm, your credit card might be blocking the charge. First, it might help to try another card. If things still aren't working reach out to us at support@rootedinred.co

Orders & Returns

How can I cancel my order?

We're happy to help. Just shoot us a message at support@rootedinred.co

How do I track my order?

Once your order has shipped, you will receive a confirmation message that includes tracking information. We will send it directly to the email you used to check out!

Can I return my order?

Our return policy covers returns of most products in new or "like-new" condition with tags on up to 30 days after delivery. To return an item, please email us at returns@rootedinred.co

We didn't answer your question? Please, don't hesitate to get in touch with us at support@rootedinred.co. We're happy to help!